Frequently asked questions
Start with these download and compatibility steps. For help with a specific product, contact support.
What file formats are included?
Formats vary by product and can include Word (DOCX), Excel (XLSX), PowerPoint (PPTX), PDF, Markdown (MD), and plain text (TXT), delivered in ZIP packages. Check the product page for its contents.
Can I edit the templates?
Yes. The editable files are designed to be adapted for your work within the limits of your license. PDF copies are provided for reading and printing.
Do the files work with Google Workspace?
Google-compatible files are import copies, rather than native Google templates. Follow the included import instructions and check formatting and formulas after import.
What if I cannot open the ZIP or find my download?
Check spam or junk folders and confirm the email used for the order. Download the ZIP again from your receipt, extract it locally, and then open individual files. If the issue continues, email support with your order number, product name, and affected filename.
Can I use the templates with clients or share them with a team?
Review the License Agreement for the applicable use and user limits. For questions about your intended use, contact support.
How do I request a refund or custom modification?
See Terms of Service, Section 11 for the refund terms and email opsreadyit-support@kptechconcepts.com with your order number and issue description. Custom modifications or consulting services may be separately quoted by KP Technology Concepts, LLC.